STAAJ Solutions
Scaling your business is hard. We're here to help.
  • Major Retail Case Study

    Revamping a global retailer's operations…

Optimizing Large Business Operations

Our leadership team turned around operations, customer journey, and workflow efficiency within one of the largest retailers in the world!

The overview of the case study is to understand:

1. The Problem

2. The Strategy 

3. The Solution

4. Successful Result

Major Retail Case Study
Revamping a major retailer's operations...

We know what success looks like!

Initiative Key Results: 

$12 million in identified operational savings

Successful implementation ITSM/ITIL functions
Reduction of cost per unit
Reduction of cost per contact
Dramatic improvement of CSAT, ASA, AHT and abandoned rates
99.99% infrastructure availability
90% same day support SLA
Hit and exceeded all service level metrics for all departments

Seamless Technology Management - 5 locations 

Our leadership has helped companies of all sizes reach operational maturity and customer journey excellence. Do it right once, and focus on growth!